Refund Policy
Last Updated: 2/4/2026
At AI OCR, we strive to provide the best possible service. If you are not satisfied with your purchase, please review our refund policy below.
1. Refund Eligibility
We offer refunds under the following circumstances:
- Technical Issues: If the Service was non-functional or you experienced significant technical issues that we were unable to resolve.
- Accidental Charge: If you were charged in error.
- Satisfaction Guarantee: Specific refund conditions may apply depending on your subscription plan or credit package. Please refer to the specific terms at checkout.
2. Non-Refundable Items
Unless required by law, the following are generally non-refundable:
- Credits that have already been used for OCR processing.
- Subscription fees after the billing cycle has started, unless cancelled within the allowed window.
3. How to Request a Refund
To request a refund, please contact our support team at connect@aiocr.org with the following information:
- Your account email address.
- Transaction ID or receipt number.
- A brief description of the issue and reason for the refund request.
We will review your request and process it within 5-7 business days if approved.
4. Additional Rights
Nothing in this policy limits your statutory rights under applicable consumer protection laws.
